NAVIGON questions and answers

If you drive using NAVIGON, you’ll want the exact details. How to download updates, for example, or install additional maps or services, or how NAVIGON FreshMaps works. You’ll find manuals, downloads and answers to your questions here.


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My NAVIGON device is defective. What should I do?

If your NAVIGON device does not work as intended, please use our FAQ section. Use the search function and enter the problem using key words. You can solve many problems yourself.

If you discover a defect, please contact our NAVIGON Service Center. They will discuss the problem with you, looking for a solution and put a repair process in motion, if necessary.

Please make sure to have the following information available to make this process as effective and quick as possible. The necessary information can be found HERE.

For a send in agreement:

Important: Please always include the following documents, because processing is not possible with out them:

▪ a copy of NAVIGON invoice (not the original)
▪ a detailed description of the error
▪ the complete bundle with accessories, software and SD card
▪ your contact information (email, phone number)

Please note:

If the the NAVIGON device is out of warranty, if a mechanical defect was caused by yourself or if personal negligence is found, a cost estimate will be created.

Therefore we would like you to tell us if the NAVIGON device should be repaired for the specified price, disposed free of charge or send back to you unrepaired. Please note that there will be a handling fee if you wish to get your device back unrepaired.

This entry was last updated on: Tuesday, November 25, 2014 12:02 PM

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