NAVIGON questions and answers

If you drive using NAVIGON, you’ll want the exact details. How to download updates, for example, or install additional maps or services, or how NAVIGON FreshMaps works. You’ll find manuals, downloads and answers to your questions here.


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Which information are required when I contact the Service Center?

If you want to contact our Service Center, please make sure that you keep important information about your device resp. the software at hand. Thus you are able to avoid unnecessary waiting time or misunderstandings, so that our agents will be able to focus on your issue.

In order to work on your issue by phone, we need the following details:

Personal Details

    ● MyNAVIGON E-mail address used for the product registration

Details about your NAVIGON device

    ● Date of purchase
    ● Model
    ● Serial number
    ● Error description

Details about your NAVIGON software

    ● Smart-Mobile Phone model, operating system and version
    ● IMEI- Number
    ● NAVIGON software version
    ● Device ID, shown in the product informations of the NAVIGON Software

If you keep the required information at hand, you can contact the
NAVIGON Service Center.


This entry was last updated on: Tuesday, September 23, 2014 12:50 PM

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